Privacy Policy

Last Updated: September 10, 2026

Guangdong Lide Tech Co., Ltd. ("LIDE," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit www.lidegaragedoor.com (the "Website"), submit an inquiry, request a quotation, communicate with us, or otherwise use our Website and services.

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

This Website is operated by:

Guangdong Lide Tech Co., Ltd.

LIDE is a manufacturer and supplier of garage door products and related solutions, serving customers in international markets.

For privacy-related questions or requests, you may contact us using the information provided in the "Contact Us" section at the end of this Privacy Policy.

2. Information We Collect

The information we collect depends on how you interact with our Website and services.

2.1 Information You Provide to Us

When you submit an inquiry, request a quotation, contact us, or communicate with us regarding our products or services, you may provide information such as:

Name
Company name
Email address
Telephone number
WhatsApp number or other contact information
Country or region
Product requirements
Garage door dimensions and specifications
Product quantities
Preferred materials, colors, glass options, or other customization requirements
Project information
Shipping destination or delivery requirements
Drawings, photographs, files, or other materials you choose to provide
Messages and other information contained in your communications with us

You may browse most parts of our Website without directly providing personal information. However, certain information may be required if you wish to request a quotation, receive product recommendations, or communicate with us regarding a project.

2.2 Information Collected Automatically

When you visit our Website, certain technical and usage information may be collected automatically through cookies, server logs, Google Analytics, and similar technologies.

Depending on your device, browser, settings, location, and consent choices, this information may include:

IP address
Browser type and version
Device type
Operating system
Approximate geographic location
Referring website or traffic source
Pages viewed
Date and time of visits
Time spent on pages
Navigation and interaction information
Technical identifiers
Cookie-related information
General website usage information

We use this information primarily to operate, secure, analyze, and improve our Website and services.

3. How We Use Your Information

We may use personal information for purposes including:

Responding to inquiries and messages
Providing product information
Preparing quotations
Understanding your product requirements
Recommending suitable products or configurations
Communicating regarding customized garage door projects
Processing and managing orders
Coordinating manufacturing and production requirements
Arranging shipping, logistics, and delivery
Providing technical support
Providing installation-related information
Providing warranty and after-sales support
Maintaining customer and project records
Improving our products and services
Improving Website content and user experience
Measuring and analyzing Website traffic
Understanding how visitors find and use our Website
Evaluating the effectiveness of our marketing activities
Maintaining Website security
Preventing fraud, abuse, and unauthorized activity
Complying with applicable legal, regulatory, accounting, or business requirements

We do not intentionally use personal information for purposes that are materially incompatible with the purposes for which it was originally collected unless permitted or required by applicable law.

4. Legal Bases for Processing

Where applicable data protection laws require us to identify a legal basis for processing personal information, we may rely on one or more of the following:

Consent
Where you have provided consent for a specific processing activity, such as certain non-essential cookies or analytics technologies where consent is required.

Contractual Necessity
Where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.

For example, we may need to process your contact information, product specifications, and shipping information to prepare a quotation, manufacture customized products, or fulfill an order.

Legitimate Interests
Where processing is reasonably necessary for our legitimate business interests, provided those interests are not overridden by your applicable privacy rights.

These interests may include responding to business inquiries, operating and improving our Website, maintaining security, communicating with customers, and managing our business relationships.

Legal Obligations
Where processing is necessary to comply with applicable laws, regulations, court orders, tax requirements, accounting requirements, customs requirements, or other legal obligations.

5. Inquiries, Quotations, and Business Communications

Our garage door products may involve customized specifications.

When you contact us regarding a product or project, we may request additional information such as:

Door dimensions
Product type
Quantity
Installation environment
Building or project information
Material preferences
Color requirements
Glass requirements
Drawings or photographs
Destination country or region
Shipping destination
Other technical requirements

We use this information to understand your requirements and provide appropriate product recommendations, quotations, production arrangements, shipping information, and customer support.

If you contact us through third-party communication services such as WhatsApp, information processed through those services may also be subject to the privacy policies and terms of the relevant service provider.

6. Cookies and Similar Technologies

Our Website uses cookies and similar technologies.

Cookies are small data files that websites may store on your device. They can be used for various purposes, including enabling website functionality, maintaining security, remembering preferences, and understanding how visitors use a website.

Depending on the technologies currently enabled on our Website, cookies may include the following categories:

Essential Cookies

These cookies are necessary for the Website to operate properly or provide functions requested by users. They may also support Website security and technical functionality.

Analytics Cookies

These cookies help us understand how visitors interact with our Website, such as which pages are visited, how visitors arrive at our Website, and how Website content is used.

We use Google Analytics for this purpose.

Preference Cookies

These cookies may remember certain settings or preferences to improve the user experience.

Marketing Cookies

If advertising or marketing technologies are enabled on our Website, cookies or similar technologies may be used to measure marketing performance or understand interactions with advertising campaigns.

Where required by applicable law, we seek consent before activating non-essential cookies or similar tracking technologies.

You may be able to manage your preferences through our cookie consent mechanism. You can also control or delete cookies through your browser settings.

Disabling certain cookies may affect some Website features or functionality.

7. Google Analytics

We use Google Analytics, a web analytics service provided by Google, to help us understand how visitors use our Website.

Google Analytics helps us analyze information such as:

Number of Website visitors
Pages viewed
Time spent on pages
General visitor interaction with the Website
Traffic sources
Device and browser information
Approximate geographic information
Website usage patterns

Google Analytics uses cookies and similar technologies to collect and process information about Website usage.

The information collected through Google Analytics may be processed by Google and may be transferred to or processed in countries outside the country or region in which you reside.

Google processes information in accordance with its own privacy practices and applicable contractual and legal requirements.

Where applicable law requires prior consent, Google Analytics and associated non-essential analytics technologies will be subject to the visitor's consent choices.

Visitors may also manage cookies through their browser settings or through our cookie consent mechanism where available.

For additional information about Google's privacy practices and how Google processes information collected from websites and applications using its services, please refer to Google's privacy documentation.

8. How We Share Personal Information

We do not sell personal information in the ordinary course of our business.

We may disclose or provide access to personal information when reasonably necessary to operate our business, fulfill customer requirements, or comply with applicable law.

Recipients may include:

Website hosting providers
IT and technical service providers
Website security providers
Analytics providers, including Google
Communication service providers
Customer service providers
Logistics companies
Freight forwarders
Shipping companies
Customs brokers
Payment or transaction service providers
Suppliers or business partners involved in fulfilling a customer project
Professional advisers such as accountants, auditors, or legal advisers
Government agencies, regulators, courts, or law enforcement authorities where required by law

We seek to limit the personal information disclosed to third parties to information reasonably necessary for the relevant business purpose.

Third-party providers may process information according to their own privacy policies, contractual obligations, and applicable laws.

9. International Data Transfers

LIDE is based in China and serves customers and Website visitors from different countries and regions.

As a result, personal information you provide may be transferred to, stored in, or processed in China or other countries where we or our service providers operate.

Privacy and data protection laws may differ between countries.

Where applicable law requires specific safeguards for international transfers of personal information, we will take reasonable steps to implement appropriate measures required by that law.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, taking into account the nature of the information, our business relationship with you, legal requirements, and legitimate business needs.

For example, we may retain records relating to:

Product inquiries
Quotations
Customer communications
Product specifications
Orders
Production
Shipping
Payments
Warranty matters
After-sales service
Accounting and transaction records
Legal or regulatory compliance

Certain records may need to be retained for longer periods where required by law, necessary for accounting or tax purposes, needed to resolve disputes, or reasonably necessary to protect our legal rights.

When personal information is no longer reasonably required, we may delete, anonymize, or securely archive it as appropriate.

11. Data Security

We take reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

These measures may include Website security technologies, access controls, hosting security measures, and internal procedures.

However, no internet transmission, website, server, email system, or electronic storage method can be guaranteed to be completely secure.

Therefore, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.

12. Your Privacy Rights

Depending on your country or region and applicable data protection laws, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Request restriction of certain processing
Object to certain processing activities
Withdraw consent where processing is based on consent
Request a copy of certain personal information
Request data portability where applicable
Ask for information about how your personal information is processed
Lodge a complaint with an applicable data protection authority

These rights are subject to applicable laws and may not apply in every situation.

We may need to verify your identity before responding to certain privacy requests.

To exercise an applicable privacy right, please contact us using the contact information at the end of this Privacy Policy.

13. EEA, EU, and UK Privacy Rights

If you are located in the European Economic Area (EEA), European Union, or United Kingdom, applicable data protection laws, including the GDPR or UK GDPR where relevant, may provide additional rights concerning your personal data.

Depending on the circumstances, you may have rights including:

Access to your personal data
Correction of inaccurate personal data
Deletion of personal data
Restriction of processing
Objection to certain processing
Data portability
Withdrawal of consent

Where processing is based on consent, withdrawing consent does not affect the lawfulness of processing performed before the withdrawal.

You may also have the right to lodge a complaint with the competent data protection authority in your country or region.

For non-essential cookies and analytics technologies, including Google Analytics where applicable, we seek consent where required by applicable law.

14. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law, whether it applies to our business, and the circumstances of the processing, these rights may include:

The right to know or access certain personal information
The right to request deletion
The right to request correction
The right to obtain a copy of certain personal information
The right to opt out of certain types of processing, where applicable
The right not to receive unlawful discriminatory treatment for exercising applicable privacy rights

Not every state privacy law applies to every business or Website.

Where an applicable U.S. privacy law provides you with specific rights, we will process valid requests in accordance with that law.

15. Children's Privacy

Our Website is intended primarily for adults, businesses, distributors, contractors, builders, architects, project owners, homeowners, and other persons interested in garage door products and related services.

Our Website is not directed toward children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

16. Third-Party Websites and Services

Our Website may contain links to third-party websites, social media platforms, communication services, or other external services.

For example, visitors may choose to communicate with us through third-party platforms such as WhatsApp.

Once you access a third-party website or service, its own privacy policy, terms, and security practices may apply.

We are not responsible for the privacy practices, security, availability, or content of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

17. Marketing Communications

Where permitted by applicable law, we may use contact information provided through an inquiry or existing business relationship to communicate with you regarding relevant products, quotations, projects, services, or business opportunities.

Where consent is required for a particular type of marketing communication, we will seek consent as required by applicable law.

You may request that we stop sending marketing communications at any time by contacting us.

Please note that even if you opt out of marketing communications, we may still send necessary non-marketing communications relating to active inquiries, quotations, orders, transactions, projects, warranty matters, or customer service.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our Website
Products and services
Business operations
Technologies
Analytics or other service providers
Privacy practices
Applicable legal or regulatory requirements

When we update this Privacy Policy, we will revise the "Last Updated" date at the top of this page.

We encourage visitors to review this Privacy Policy periodically.

19. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us: